Production is initiated upon receipt of paid online order. Payments are non-refundable. Online payments may be made via Visa, Mastercard, American Express, JCB, Discover, Elo, and Diners Club debit and credit cards. Appropriate sales tax will be charged for online orders shipping to the states of New York, Connecticut, Illinois, Utah, and California unless tax-free status has been established on the Customer Account. Trade clients wishing to use their resale certificate to remove tax from order(s) should contact firstname.lastname@example.org or an Account Manager to process the order.
Confirmation of Specifications
Please ensure contact information supplied with the order is valid, as in rare cases as we may need to be in contact with questions about order specifications or to coordinate delivery. The client is responsible for determining the suitability of the fixtures ordered for their intended installation locations. Remains Lighting Co. is not liable for fixtures that are unsuitable for the site conditions they deliver to, including but not limited to sizing, electrical certification, electrical junction boxes, climate, and water conditions.
We reserve the right to change prices without prior notice. Orders in production will not be affected by price changes unless a request for modifications to the order is made after it has been processed.
Production Lead Times
Order lead times stated on the product page are estimates. Order quantity or complexity may extend standard lead times. Remains Lighting Co. makes every effort to deliver orders in the lead time stated, but lead times are subject to change.
The client is responsible for the cost of shipping to their designated location. Delivery costs of most products on this site are noted under the Shipping tab on the product page and will be calculated at checkout. If an order is shipping outside the continental United States, or includes large scale, fragile, or large quantity items, it will require a quote from our Client Services team in order to process the order. Once contacted, our Client Services team will provide a quotation within 2-5 business days of a request, depending on the destination of the shipment.
All claims for damages incurred in transit must be directed to Remains Lighting Co. via phone or email within 3 days (72 hours) of receipt. This ensures our ability to file an insurance claim with the carrier. Claims will not be honored after 72 hours have passed. All crates, cartons, packing materials, and paperwork must be retained for inspections by the carrier. If crates, cartons, and/or packing materials have been discarded, insurance claims cannot be processed, and Remains Lighting Co. will not be held liable for any costs associated with repairs to or replacement of the fixture(s).
All sales are final. Remains Lighting Co. may, at its discretion, accept returns of standard Made-to-Order items, if returned to our facility within 14 days (2 weeks) of delivery, for credit towards another purchase. Fixture(s) must be returned in mint, uninstalled condition to be considered eligible for return, and a minimum 20% restocking fee will be assessed. Customized, custom and project quantity (bulk order) fixtures are not eligible for return. Shipping and rush fees are not eligible for credit. Clients must contact their Account Manager or the Client Services team to learn if their fixture would be eligible for return. Credits will be confirmed upon inspection of returned fixture(s) and will be valid for 18 months (1 and a half years) from the date issued.
All items purchased are warranted to be free of any inherent defects and manufacturing defects for one year from the ship date. Incorrect installation, unsuitable site conditions, improper care of finishes, or any modification to the fixture(s) after delivery will void this warranty. This warranty does not cover damage from weather conditions, normal wear and tear, or expected changes to our signature, living finishes. Should defects arise, a Client Services team member will coordinate repair of or replacement fixtures.
Remains Lighting Co. takes pride in the enduring quality of our fixtures. Should issues arise after the warranty period has passed, we will be happy to consult to help resolve them.